Products & Authenticity

How do you guarantee the authenticity of your wines?

All wines are sourced from verified
origins: chateaux, licensed negociants, reputable auction houses and private
collectors with documented provenance. Each bottle is inspected (fill level,
cork, capsule, label) and we retain all provenance documentation.

What do format and packaging mean?

Format refers to bottle size: 75cl
(standard bottle), 150cl (Magnum), 300cl (Double Magnum), 600cl (Imperiale),
1500cl (Nebuchadnezzar). Packaging: single bottle or wooden case of 3, 6 or 12
bottles.

Is the fill level of an old bottle a problem?

For older vintages, slight
evaporation through the cork is natural. Fill levels are described in the
product listing using standard terminology (base of neck, top shoulder, upper
shoulder, etc.). An acceptable fill level for the wine's age is not considered
a defect.

Are the wines expertly certified?

Upon request, we can provide available provenance documents (purchase invoices, certificates of authenticity, condition reports). For large orders, we can arrange for third-party appraisal.

Can I visit your cellars?

Visits by appointment can be
arranged for professional clients and collectors. Contact us at
contact@wine-legacy.fr.

Delivery & Storage

How are wines packaged for shipping?

In insulated boxes with individual
protective packaging suited to collectible wine transport. Dispatch from our
warehouse at 9 boulevard Gambetta, 02100 Saint-Quentin, France. We work with
specialist fine wine carriers. In summer, cool packs may be added or dispatch
delayed to cooler conditions.

What are the delivery times?

France: 3-5 business days. EU: 5-10
business days. Rest of the world: 7-21 business days. These are indicative and
may vary.

How should I store my bottles?

Store in a cellar at a constant
temperature between 12-15 degrees C (54-59 F), away from light and vibrations,
with corked bottles on their side. Avoid sudden temperature changes and strong
odours.

What should I do if a parcel arrives damaged?

Note reservations on the delivery
slip in the presence of the carrier, photograph the damage, then contact us
within 48 hours at contact@wine-legacy.fr with photos and your order reference.

Orders and payment

How do I place an order?

Our website is a premium showcase —
there is no shopping cart or online checkout. To order, browse the product
listings then contact us directly by email (contact@wine-legacy.fr), telephone
(+33 6 33 46 25 93) or WhatsApp. We will send you a tailored offer or quote,
and the sale is finalised by written exchange.

What payment methods do you accept?

The primary payment method is bank
transfer (SWIFT/SEPA). Other arrangements may be agreed depending on your
profile (private individual or business) and the transaction amount. No online
payment is processed directly on the website.

Are prices inclusive or exclusive of VAT?

Prices are shown exclusive of VAT
for business customers registered for VAT, and inclusive of French VAT for
private customers in France. For deliveries outside the EU, no French VAT
applies; however, local customs duties may apply at destination.

Can I order from outside the EU?

Yes, we ship worldwide. The buyer is
solely responsible for ensuring that importation of alcohol is legally
permitted in their country and for obtaining any required import licences
(particularly in the United States). Please contact us before ordering for
destinations outside the EU.

Can I cancel or modify my order?

Changes or cancellations are
possible if the order has not yet been prepared or dispatched. Contact us as
soon as possible by email or phone. Once goods have been shipped, cancellation
is no longer possible. B2C distance-selling rules remain applicable where
relevant (see T&C, Article 8).

Account & Data

Do I need to create an account to order?

No, guest checkout is available.
However, an account allows you to track orders and access your purchase
history.

How can I delete my account?

Send a deletion request to
contact@wine-legacy.fr. Data will be deleted within 30 days, subject to legal
retention obligations for invoicing data (10 years).